Refund and cancellation policy
How deposits, cancellations, no-shows, and reschedules work for intensives, clinics, and private sessions.
Scope
This policy applies to paid seats in the Trendline & Channel Intensive, Channel Clinic, Private Chart Review sessions, and related follow-up appointments offered by Cyber Secure Systems. This website does not sell physical merchandise or software licences.
Eligibility overview
Refunds depend on how early you cancel, whether the session has started, and whether Cyber Secure Systems postpones a block for low enrolment. Requests must be emailed to info@cybersecuresystems.digital with your name, session date, and payment reference.
Timeframes — group workshops (Intensive and Clinic)
- Full refund of deposit and any balance paid: cancellation notice received at least 14 days before the first session day, or if we cancel or postpone the block and you decline the new date
- Partial refund (50% of fees paid): notice received 7–13 days before the first session day
- No refund of fees paid: notice fewer than 7 days before the first session day, or after the workshop has begun
Timeframes — private reviews
- Full refund: cancellation at least 48 hours before the appointment
- No refund: cancellation inside 48 hours, or failure to attend (no-show)
- A private session may be rescheduled once without fee if you give at least 48 hours’ notice; further changes may forfeit the hold payment
Work already started
Once a workshop day or private session has begun, fees for that engagement are non-refundable. If a multi-day intensive is interrupted by an instructor cancellation after day one, we offer either a proportional refund for unused days or a seat in a later block.
Deposits
Deposits secure a named seat. They are applied to the balance due. Deposits follow the same cancellation schedule as other fees above. If we postpone for low enrolment and you accept the new date, your deposit rolls forward automatically.
Materials and worksheets
Printed worksheet packs distributed in class are included in the fee and are not separately refundable once handed out. Charts you bring remain yours; we do not refund printing you arranged yourself.
Non-refundable items
- No-shows without prior notice
- Sessions completed as booked
- Bank transfer fees charged by your bank
- Travel or lodging you arranged for a Suncheon workshop
Refund method and processing time
Approved refunds are returned by bank transfer to the account that paid, within 10 business days after we confirm approval. We do not issue cash at the studio.
Rescheduling by us
If illness or room closure forces us to move a date, you may transfer to the next equivalent block or request a full refund of amounts paid for the affected booking.
How to request a refund
Email info@cybersecuresystems.digital or call +82-3-907-1129. Include the lesson name, date, and proof of payment. We confirm the outcome in writing.